Shipping & Return Policy

At PGM Distributors, we strive to ensure a seamless shopping experience with clear guidelines on shipping and returns. Please review our policies below to understand how we handle your orders.


Shipping Policy

  • Order Processing Time: All orders are processed within 1–3 business days. Once shipped, you will receive a tracking number to monitor your shipment.
  • Delivery Timeline: Standard delivery typically takes 5–7 business days. Delays may occur during peak periods or due to unforeseen circumstances.
  • Shipping Charges: Shipping fees are calculated at checkout based on the destination and order weight. Free shipping may be available for eligible orders.

 

 


Return Policy

Non-Returnable Products

For health and safety reasons, the following items are non-returnable:

  1. Medicines
  2. Eatables (perishable and food items)
  3. Personal Hygiene Products (e.g., toiletries, grooming kits, and health-related items)

Returnable Products

  • Non-perishable, non-consumable items (e.g., electronics, clothing, and home goods) can be returned within 7 days of delivery.
  • To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Return Process

  1. Submit a return request via our website or customer support within the return window.
  2. Once approved, securely pack the item and ship it to the provided return address.
  3. Refunds will be processed within 7–10 business days after we receive and inspect the returned item.

Refunds and Replacements

  • Refunds: Processed to the original payment method.
  • Replacements: Available for defective or damaged items. Contact us within 48 hours of receiving the product.